Hey all,
Over the next week-ish Peg and I will be coming around to staff working Public Facing Desks to review the following info:
- What are Help Desk Appointments
- What falls into the parameters of tasks or challenges where a Help Desk appointment is an appropriate solution
- How to Schedule a Help Desk Appointment
As you have time, please take a second a read over how we advertise Help Desk Appointments to the Public on our website: https://www.johnstonlibrary.com/services/help-desk/.
Additionally, please check out the Help Desk Inquiry Drawio document that leads you through situations that should result in a Help Desk Appointment versus leading to a connection with an outside agency.
The final document goes into detail on the steps to take when scheduling a Help Desk appointment for a patron.
Save up your questions. I’ll be making the rounds to discuss all things Help Desk in greater detail.
Thanks!