For those of you unable to attend yesterday’s staff meeting, the yellow notepads at the reference, youth services, and circulation desks are intended for any kind of patron comments you feel are worth noting. These could be compliments, complaints, or suggestions. I would also like to know when a patron was denied something because of an existing policy or procedure (you can exclude notes regarding requiring an ID for checkout or registering for a new card as those policies are not going to change).
Eric