Hi All,
I just wanted to follow up to Megan’s post about the removal our phone tree. Our end goal with the phones ringing everywhere is to relieve pressure from the three service desks during busy times and improve the library user experience by having desk staff as available as possible.
When the phone rings, available staff in back should answer if possible within the first two rings. Desk staff if you hear the phone ring more than twice, please answer it only if you are not currently helping a library user.
I am not exactly sure if we will like this change or not, so I appreciate you trying out the above for the next few weeks. I will circle back to staff after we have had some time to acclimate and see if we want to adjust anything.
Thank you! Let me know if you have questions.