Thursday, December 21, 2023 we will go live with a new CivicPlus website and Polaris PowerPAC catalog. Previously, these two important features of our online presence have been integrated into one site. After tomorrow, they will be two separate sites that link back and forth to each other. This is the case for the vast majority of public libraries, so it should be something that most of our patrons are familiar with. We are considering tomorrow a soft opening for the new catalog and website and will not be doing a lot of publicizing for these new sites until after the holidays. This will give us a chance to refine items if needed.
Below are some talking points to use should you have patrons comment on the new catalog or website. In addition to these scripts, be aware that our own mindset is going to go a long way to helping patrons digest change. While assisting patrons as they figure out the new sites, we will project a relaxed and positive attitude and convey that we’re all learning the new system together.
When I’m working with patrons at a public desk, I always think of myself as a partner/guide helping a person get what they need out of a system (and as we all know, systems and bureaucracies can be confusing).
When you are attempting to show a patron how to navigate our new site or PowerPAC, turn your screen around and work through it together. Be upfront about the fact that we have just switched to new sites to better serve our patrons. We’re still learning the new system too, but together, we’ll figure it out.
Below are some talking points to use should you have patrons comment on the new catalog or website.
- The new website prioritizes ADA compliance, ensuring that everyone, regardless of their abilities, can easily access and utilize the library’s services.
- The new catalog features improved search functionality, including quick access to new and on-order items and improved read-alike suggestions.
- Library services, resources and access to materials have not changed. All the same JPL services and materials you love are still available.
As you have time, please check out the following documents to familiarize yourself with our new website and PowerPAC Catalog.
How to Navigate Our New Civic Plus Website
How to Navigate the PowerPAC
Repost of Megan’s PowerPAC Training Doc: https://tinyurl.com/2s3dw9vk
We have started a new channel on Slack called Website/PowerPAC feedback. Please feel encouraged to leave comments or feedback from patrons as well as things you notice that might need to be fixed or refined. Thanks!