I’d like to invite all staff to attend (on the clock of course) an upcoming webinar titled “Dealing With Challenging Patrons Workshop”
Wednesday, June 5th, 1:30pm – 3pm in the Archive Room.
Every library employee encounters challenging patrons and users from time to time. Whether it a group of patrons causing disruption, a loud patron, or possibly an angry or even dangerous person, the experience of dealing with someone unpleasant is common for staff in libraries of just about all sizes and types.
In this workshop, library safety and security expert Dr. Steve Albrecht will show you how you can deal with these patrons effectively, efficiently, and without creating major disruptions in your library environment. Library employees at all levels will learn strategies for dealing with and effectively defusing challenging situations.
Please register via the link below:
https://www.johnstonlibrary.com/events/?event_page=registration&did=32073