At this time, the Purchase Request system is no longer automatically sending an email to patrons letting them know whether their requests have been approved or denied.
If a JPL collection selector decides to purchase a requested item, the patron will still be put on hold for the item. If a patron comes in to enquire about the status of a purchase request, you can still go to the Purchase/Ill request tab on the intranet, bring up the patron’s account, and see the status of a request: it will show either requested, ordered or denied.
When you are placing Purchase Requests for patrons, change up your script to no longer include info about how they will receive an email.
“Ok, your request has been placed. A purchase request does not guarantee that an item will be purchased, but if this item is a good fit for our collection and is ordered, the item will be placed on hold for you.”
