Tag: lost email addresses

We are working hard to develop our new procedures to adjust to the Polaris system.  Here’s the latest:

1)  As items are checked in, the ones that have holds generate a print-out that lists the patron’s name and the title of the item.  Near the bottom of the print-out there is a line that says “notfication: ______”  If the words after notification do not say “email address”, this indicates that this patron will need a phone call for their notification.  Items that require a phone call should be placed on the bottom shelf of the black truck.  I will be working with the staff members who make calls to insure that calls are made each day, and that the print-out has the initials written on it of the staff member making the call. 

2)  People doing the pick list should also sort the items out, identifying the ones that require a call.  Again, these items will be placed on the bottom shelf of the black truck.

 3)  We have noticed that a certain number of patrons (including some staff) no longer have email addresses listed on their accounts in Polaris.  One likely theory is that they were people who had 2 email addresses listed in Sirsi, and that data did not “gel” with Polaris format and didn’t get transferred.  If you had 2 emails listed on your patron account, please double-check to see if you need to put your email addresses back in.  Please note that Polaris has a second, separate box for the additional email address.  If you notice that same problem with a patron, ask the patron for their email address and update the account. 

Please ask me if you need help understanding any of this, or if you have questions!

Thanks.

Rita