Over the past few days, several patrons have noted that they are no longer receiving e-mail notifications from Polaris (date due reminders, overdue notices, hold notices, etc.). In all cases so far, these patrons have had Microsoft e-mail accounts (msn.com or hotmail.com). Eric and I are working to resolve the problem.
In the meantime, if a patron tells you that s/he isn’t receiving notices, please note the patron’s name and send it to me. Explain to the patron that we’re experiencing difficulties. Circ staff will be happy to work with the patron either to add sending an additional text message to their account or to change the existing e-mail address to an alternate one.
Dreama