We have had a couple of instances where there are two patrons with the same first and last name, and the hold is placed on the wrong record.
When you are placing a hold for someone on the telephone, be sure that you have the right patron. If the patron gives you his name (instead of his barcode), type just the last name (unless it’s a very common last name) so that you see a list of all of the patrons with that name. Then ask him to confirm his street address or birth date. Both of these pieces of information are on the list and will help you select the correct record. Also keep in mind that when Polaris suggests names for you, the list of names is not complete.
If you have any questions about holds, please let me know.
Thanks.
Dreama