YS and PS have been so gracious to help answer the phones as time allows since we re-opened. They will have less desk coverage for the next two weeks. Eric and I will also be covering more desk shifts, so the library will have less coverage in back to answer the phones.
We should be striving to answer incoming Circ calls within two or three rings if we aren’t directly helping another patron or on Curbside. This means that if you are at Curbside Prep or Check-in or near the desk doing another duty, you are “on-call” to answer the phone if it rings.
I’ve mentioned several times that since we are so busy grabbing holds for curbside prep, we have some more freedom to leave Circ 1. That being said, we need to keep the desk covered and give the other desks and/or our coworkers the courtesy of knowing where we are if we are out of sight of Circ 1.
- If you need to be in the pre-shelving area or empty the book return, please give the bouncer the doorbell so they can ring you if a patron needs assistance.
- If you need to run to the restroom or the quarantine room, let the bouncer/PS desk know & only be gone a few minutes.
- If you are grabbing holds, keep your eyes on the Circ Desk and be prepared to head back if needed.
- When you are covering Circ 1, it is not the best time for pre-shelving, shelving, or visiting with co-workers.
Thanks for all your flexibility.
If you have any questions or concerns, please reach out to me directly.