Megan, Beth and I have prepared a few talking points to address common patron grumbles. Grumbles = patron complaint where no immediate action is available. If the patron is still using the library and another patron’s behavior is encroaching on their ability to enjoy the library, that is a situation we want to know about, so we can remedy the problem. Circ should let PS or YS so they can apply any applicable conduct procedures.
There is a link to the document in Staff Resources.
Please ask your supervisor if you have questions.