Polaris handles ‘Lost and billed’ items a bit differently than we have been used to with the previous system. Once an item reaches 28 days overdue, the Polaris system automatically bills the customer for that item.
- Item status changes to ‘Lost’
- The borrower ID transfers from ‘Current Borrower’ to ‘Last borrower’
- Item is removed from the customer’s ‘Items out’ screen
- Bills for replacement cost and processing fee are now listed on the customer’s ‘Account’ screen
If a ‘Lost’ item is returned and checked in:
- Polaris notes the item ‘Lost and found’ and assesses the appropriate overdue amount — this overdue charge is listed on the customer’s active ‘Account’ screen
- Details about the original bill for the lost item and the automatic waiving of that fee are then listed on the customer’s ‘transaction summary’ screen
Once an item goes beyond 60 days overdue, that customer’s bill may be referred on to a collection agency for further action:
- A $15.00 ‘Collection agency’ fee is added to the customer’s account
- A blocking note is added the customer’s record “Patron account has been submitted to collection agency”.
See Maurine for further information.