I have put together a holds review with some basic questions I get asked about holds. Ok. This may not be the most fascinating thing you have ever watched. I do think that the info is important though, so with that, here is the link and passcode:
https://us02web.zoom.us/rec/share/L8DXKKJXpRn-EUL9zjQnBv5HQUCb2TqsONCNjLswwgbOGgC08QRxYjXkkJyG7PaA.S3YDEUeqqCzNAdV6?startTime=1683301349000
Passcode: AL0E$sZp
*I will schedule you time to watch this off-desk or backup during your regular shifts.