Megan and I have put together a short guide with tips on handling various types of patron behaviors and complaints. As important as the specific strategies mentioned is the tone that’s encrouaged througout and that is summarized on page 2. A copy will be kept at each of the service desks. Please take a look through it as you get time and let us know if you have suggestions for additional categories.
https://drive.google.com/open?id=1jN4BPZIuRTJ3H7KrTgRNHHSo8UiqYXrt
