As you know, patrons sometimes don’t receive email notices–reminder notices, overdue notices, hold notices, etc.–as expected.
There are several reasons this could happen:
- The notice went to the patron’s spam/junk folder. Have the patron look there and add “notices@johnstonlibrary.com” to their contacts.
- The notice was blocked by the city’s spam filter because the title includes a word it finds distasteful. One patron got hit hard by the spam filter this week with her two holds: “The Naked Roommate” and “Homo Deus”
. (I am working on fixing this) - We have an incorrect email address on the patron’s account
- The Polaris server, where the email notices originate, had an issue that prevented notices from being sent.
Please continue to notify Molly or myself when patrons complain of not getting notices.