So I have had some good discussions with some of you about how the last two weeks have gone with double scanning items at check-in.
A couple of you shared with me that you realized that the cursor wasn’t always getting back into the Item Barcode field of the check-in screen and you were scanning items, hearing the beep from the scanner, but not actually getting the item checked in. Thank you for sharing that with me. That is a great reminder that the beep of the scanner means nothing – it is very important that we keep our eyes on the check-in screen, make sure the cursor is in the Item Barcode field and make sure that every scan reflects a new title listed in the check-in screeen.
I have noticed fewer calls and emails about items that we find on the shelves, but let’s continue with double scanning items until Memorial Day weekend with additional focus on the issue above and see if we continue to see improvement.
If you have noticed a trend at check-in that you would like to share with your co-workers, please don’t hesitate to share it.
Thanks for your hard work with this.