Hey all,
Below is a quick video clip on de-escalation Erin sent me that she watched as conintinuing ed as a teacher. The clilp is about about how to de-escalate an angry person. I found it useful and thought I would share for anyone wanting a little refresher. This guy is not Ryan Dowd, but his philosophy runs along similar lines. He breaks things down into three steps:
- Validate
- Help people find options
- Allow for choice
When you have 7 minues to spare, take a look:
https://www.youtube.com/watch?v=4qsfBCatgX8&feature=youtu.be