I am working to update our documentation, but in the meantime, we have switched our process for calling patrons with holds.
We will no longer print the second hold slip with the patron’s contact information. Holds to be called will not be separated. They will be filed with other holds immediately.
The circ staff member assigned to call holds around 6 pm, will go to the Patron Assistance menu and select Holds to Call. They will call the patrons listed. If you speak to the patron or leave a message for the patron, please check the box next to their name. When you are done, please delete the selected patron. We will call those you couldn’t reach tomorrow.
Don’t hesitate to ask if you have any questions.