Webinar opportunity open to all staff:
Wednesday, 8/19, 1pm in the Archive Room
Being confronted with a complaint is never an easy situation. You want to provide great books and a positive user experience. And you value the opinions of your patrons, especially parents. Parents are your bread and butter. They check out laundry baskets of children’s books, attend your programs, donate supplies, and pay fines. Many times you are right there with them as they watch their children grow from toddlers to teens. You’ve seen toddlers chewing on books, preschoolers sounding out their first words, readers curled up with chapter books, and teens browsing the stacks with their friends. Many of your interactions are going to be positive but if you do encounter concerned parents who are angry or alarmed with a topic, this webinar can help.
Acclaimed writers, educators, and librarians, Pat Scales and James LaRue will talk about those difficult conversations with parents who are concerned, upset, and trying to protect their children. They will share insights to guide the response from defensive to embracing, empathetic, and educational.