Hi Everyone! Beth and I hosted an in-person All-Desk training that focused on Behavior Management & De-escalation Techniques. For those of you who were not able to make it, we did record the training.
When time allows, please watch the training to fulfill this piece of All-Desk Training.
https://drive.google.com/file/d/1e8LNA9rvQvd1p1uW5TAgUZHGb2demvO8/view?usp=sharing
Thanks! Megan & Beth