A few updates

Book Quarantine Room: There is an order that we are following with the books. When we don’t follow that order it becomes very unorganized and almost impossible to figure out where we are with check-in. Please do not empty books into the quarantine room until you talk with me. Call or text me at 515-210-4441 if I am not at work and you are not sure where to put your items.

“But I brought that back”: I am telling everyone as they checkout, that there is a seven to ten-day return process. We have adjusted 1st overdue notices to go out at 7 days. I have told people to wait to call us until they receive the 2nd overdue notice at 10 days….we should almost always have it returned by then. If we all follow the process and put things in order in the quarantine room, it will not be hard to check each day and see where we are with processing. That way you can ask the caller which day they returned the items to get a better sense of if you should do a claims returned/escalate an issue to Molly or just ask them to wait a few more days. Their mood and tone can give you a sense of how to handle it as well 😉

Please remember to backdate: Always backdate one more day than the date on the blue tape to account for possible overnight materials. Beaver Creek Book Return items will have a note with the date you should use to backdate which will be about five days more than the date it was returned to the quarantine room.

Molds and Learning Tools: We are circulating learning tools and molds/cake pans. We are not circulating puppets. Please let people know that learning tools and molds/cake pans should be brought inside the building, can leave with the greeter at the door, rather than placed in the book returns.

Starting Monday we will be accepting Payments: We will be accepting payments starting Monday. You can accept cash, credit card, or check fines or fees. There will be hand sanitizer by the register to clean your hands after handling the money. We will not be blocked based on fees yet, so this is just for those that wish to pay. We are not using the Foundation cash register at this time, so we will not be selling books from the book sale room.