Starting Monday, JPL will be automatically renew physical items that are eligible to renew. Patrons will get an email or text two days before their items are due telling them which items renewed and which items are due back in two days.
If they do not use text or email notifications, they will have to call or log into their account to see which items renewed.
We have little hand outs to give to people. Please let people know about the change as they checkout.
You can still renew items for patrons if they call or want to renew something earlier than two days before the due date.
Be prepared for questions initially, but this will be a popular service once people get used to it.
Auto-Renewal FAQ
What is Auto-Renewal?
Library items without holds will now auto-renew two days before the due date. Eligible items will renew up to 2 times.
Which Items are NOT eligible for automatic renewal?
Materials will not be auto-renewed if:
- There is a hold on the item
- The item has already been renewed 2 times
- Your account is blocked due to fines or fees
- Items are part of Hot Picks collection, book club books, or interlibrary loan items
- Library item is part of our Stream and Download content (eBooks, eAudiobooks, eMagazines, Kanopy Streaming Video, and ComicsPlus
- The item was already overdue prior to April 1, 2024
Does an automatic renewal give me less time to borrow an item?
No. Auto-renew calculates the new due date from the original due date so you will not lose any time.
Can I still renew library items manually?
Yes. If you wish to renew an item prior to its automatic renewal, simply renew it via your library account online give us a call at 515-278-5233, or stop by one of our service desks. Manual renewals will extend the borrowing period from the date of renewal.
How will I know if an item is automatically renewed?
Auto-renewal notices will be sent via text or email depending on how your account is set up. Library notices from our catalog will send you a list of items that need to be returned as well as those that have been renewed for you.
Can I opt out of auto-renewal?
No, not at this time.