Thank you so much for all the help you give to our patrons in ordering ILLs. We get a lot of positive feedback and appreciation for this service!
When a patron wishes to read a whole series or watch multiple seasons of a show, it is very helpful to place these holds individually ( by title or single season). For instance, instead of placing a request for The Office: seasons 1-3 as one single ILL request, place three separate requests. Understandably, this can be very time consuming. No problem, just send Lori E an email or a note and I will place them for you!
Because we can never predict when a borrowed item will arrive, or how long we can keep it, it is helpful to know if the patron would like to receive the items in a specific order and/or paced time frame. We will do our best to accommodate those requests.
Lastly, while you have the patron in front of you, perhaps verify their preferred method and accuracy of notification. It’s sad to see an ILL go unclaimed. Questions? Ask Lori E or anyone in TS. We are happy to help!
Thank you again!