We have JUST started to advertise one-on-one computer and job help available to patrons at JPL. This new service is called JPL Help Desk and will be available via appointment on Tuesdays from 4-6 and Wednesdays from 10-12. JPL Help Desk will be staffed by some ref staff and is meant to provide a better way of assisting patrons with more lengthy requests than the typical reference desk interaction can accommodate.
Information about the JPL Help Desk is available under the Services menu on our website at: https://www.johnstonlibrary.com/services/help-desk/.
If you have patrons inquire about this service, please send them to the Reference Desk. Ref staff have a series of questions that they will ask to figure out if a Help Desk appointment is the best option or if there is another option that would be a better fit (like a recommendation to an outside service).
Below is info about the Help Desk that details some of the parameters for this service.
Thanks!
Johnston Public Library’s Help Desk program provides training and support for teens and adults as they face new learning, employment, or technology-related challenges. JPL Help Desk staff can provide guidance with tech-related tasks, job search and resume help, and can connect individuals to resources, but cannot provide legal, financial or medical information or fill out forms for individuals. Help Desk appointments are educational in nature and individuals should have a clear goal in mind of what they would like to learn during their session. Librarians are instructors and cannot troubleshoot or fix malfunctioning software or hardware. Typical uses for a Help Desk appointment include:
- Resume and Cover Letter writing assistance
- Job search assistance
- Troubleshooting basic computer applications
- Assistance searching the internet
- Help downloading library e-Books and other digital resources
- Setting up email or other online accounts
- Google Drive
- Social Media Basics
- Tech Lab Training
For more information or to schedule an appointment, call the Public Services Staff at Johnston Public Library at 515.278.5233 x 3.