So, as you probably have noticed from the calls you have received, there seems to have been a sudden increase in items being shelved without being checked in since late June.
We were doing really, really well while we were double scanning our items so I am going to request that we go back to double scanning everything at check-in.
My next request is that you separate the process of checking in from examining for damage or wiping down.
- So please just go through your cart and slowly scan each item before you wipe it, fan it out, or examine it for damage. No cloth in hand – nothing. The first step in the process should be checking in the item – and just that. Please put your entire focus on getting that item in and off the patron’s account.
- Special instructions for holds:
- If an item traps a hold, quickly scan it for damage, fan it and look for missing parts before hitting continue to trap the hold. Once you have a hold slip printed, you know it was checked in.
- If you notice major damage or missing pieces during this check, click No in the holds notification window. Then hit Yes when prompted to reactivate the hold. Then place the item to a circ status of In-Repair or use Special Item Check-in to get the item where it needs to go. Make sure you put a circ expedite slip with the item and the proper orange form. After the part is returned or after the item is repaired, the hold will be trapped when the item is scanned through the check-in screen.
- Special instructions for holds:
- Next – go through your cart and fan each item, wipe it down if necessary, and examine it for missing parts or damage. Scan once more for good measure and continue to preshelve the items.
I hope these two steps will help. It will slow us down with check-in, and that is ok. I would rather be accurate than fast,
Please let me know if you have questions.