The department heads met with Dave this afternoon, and here’s what we decided:
- We will be using an “auto attendant” to answer the telephone and provide the caller with a brief menu of options
- Press 1 for Circulation, Renewals and Holds
- Press 2 for Youth Services
- Press 3 for Reference and Meeting Room Reservations
- Press 4 to hear Library Hours
- If you know your party’s extension, please enter it now
- Or stay on the line and someone will be with you shortly
If the caller stays on the line or presses 1, the call will ring at the Circ Desk. The call will ring at Circ 1 and Circ 2 for 3 rings. At the fourth ring, Circ 1 and Circ 2 will continue to ring and all of the phones in the work room as well as the Ref Desk will start to ring. If no one has answered the call in 6 rings, it will go to voice mail at Circ 1.
If the caller presses 2, all 3 youth services lines will ring up to 4 times. If no one answers after the 4th ring, the call will go to voice mail at the YS Desk.
If the caller presses 3, both Ref Desk and Ref Office will ring up to 4 times. If no one answers after the 4th ring, the call will go to voice mail at the Ref Desk.
There will be two variations on the auto attendant for when we are closed at night and when we are closed for a holiday. They are pretty similar to the day message, except they direct the caller to the department’s voice mail.
We will also have the ability to add an announcement to our day attendant when we are closed due to inclement weather or other unexpected circumstances.
Lori F. placed a copy of the phone documentation in your mail box if you weren’t at this morning’s staff meeting. The manuals are also available on the P: drive in the Telephone Manuals folder.
We will be switching to the new phones around noon on Friday.
Dreama