Hello!
A few of you had mentioned that you don’t have the intranet bookmarked at home
http://catalog.johnstonlibrary.com/wordpress-staff/
We talked about the Lynda tutorial Customer Service Foundations and the personal customer service vision exercise and Lori E. recommends Empathy for Customer Service Professionals (only 20 minutes) so I’m excited to view it.
There was a great question about where Niche Academy Tutorials are located on the website. I’ll paste a picture below:
