Molly, Beth, Megan, and I will soon begin sending out sign-ups for the all-desk services trainings discussed at the most recent staff meeting (see the complete list below). There will be multiple opportunities to complete each training and we will work with staff to schedule trainings at times that work best for you. If you’d like to attend a training that’s scheduled during your regular shift, please consult your supervisor first to ensure coverage.
| Printing, Copying, Scanning, Faxing | |
| Paying for public print jobs via credit card | |
| Printing via Printer On | |
| Scanning to email on the public printer | |
| Scanning to USB on the public printer | |
| Faxing on the PS printer | |
| Public PCs | |
| Understanding what software is available on Public PCs | |
| Extending time on a public PC | |
| How to send a message to a patron who is using a public PC | |
| Polaris & Cash Register | |
| Viewing the holds queue, suspending holds | |
| Paying and waiving fines/fees including running the cash register | |
| Enabling and viewing check-out history | |
| Telling patrons their PIN / resetting a patron’s pin | |
| Making/renewing library cards (including new library cards, provisional cards, and computers only cards) | |
| Viewing an item’s history | |
| Freezing/Suspending holds | |
| View a patron’s notification history | |
| Website & Intranet | |
| Updating username and password | |
| Saving circulation history | |
| Making personalized reading list requests | |
| Viewing the calendar and registering for programs | |
| Requesting a meeting room | |
| Reserving an Adventure Pass | |
| Accessing online resources via the Research page | |
| Visiting Bridges from our website | |
| Using Niche Academy Tutorials | |
| Using the Help page | |
| Patron Services & Behavior Management | |
| Readers Advisory (especially the use of Novelist and Authors & Books) | |
| Accepting book donations | |
| Understanding the basics of Home Delivery service and how a patron can sign up | |
| Volunteer application process | |
| Understanding the role of the Johnston Public Library Foundation and its major fundraising activities including the Lion’s Club Book Sale, Art in the Barn, and the 5k | |
| Understanding the library’s approach to behavior management | |
| Deleting and reprinting Adventure Pass reservations from the admin site | |