Requesting renewals for ILLs over the phone or in person just got easier
All ILLs that we lend have a wrapper that instructs them to email Dreama for renewal requests, but if a patron calls the library or stops by a public service desk to request a renewal for an ILL, we can submit the request through the Purchase/ILL Request in the Helping Patrons view of the Intranet.
- Look up the patron using the barcode or last name.
- Click on the ILL link in blue to the left of the name.
- Click submit next to the title(s)
If they have an email address on file, the patron will receive the following email:
We received your interlibrary loan renewal request. We will let you know when we hear back from the lending library about extending your due date. In the meantime, hold onto the item (we’ll waive any overdue fees that accrue while we’re waiting for a response). We will let you know as soon as we hear back from the lending library.