The library issues cards at various locations at outreach events like the Johnston Resource Clinic held at Johnston Middle School Tuesday. Once the applications are returned to the library, they are entered into Polaris by Circulation staff. When a library card is issued at one of these events, patrons are told that it will be at least 2 business days before the card will be active so Circulation Staff has adequate time to create the accounts.
This has only happened once, but if you get someone that comes in before their card has been entered, please check with Molly to see if you can locate the application. If Molly is not available, they may have to fill out another application or wait until the card has been entered into the system. We will do our best to get it done within two business days. So far that hasn’t been a problem.
If a patron does not have a photo ID when they apply off-site, YS staff have been issuing the card and letting them know that they will need to show ID the first time they use their card. Circ staff are putting blocking note on the account in these cases.
Please ask if you have questions!