Staff,
We are currently experiencing some issues with the log in process for the public computers.
Here is what to do if a patron comes up to you and says they are having difficulty logging in on the public computers:
1. Check their card to make sure the “Internet” box says “Internet” rather than “No Internet.”
2. Check their birthdate, fines, expiration date, etc. The items that you would typically check to make sure the card is in good standing.
3. If you can find no apparent reason as to why the card is not functioning, please issue the patron (14 & older) a guest pass. We’ve been finding a few patrons like this. We will see if Dreama can work her magic for us again on this issue when she comes next. Until then, please just give them a guest pass.
4. Please remember that anyone 13 & under needs to have the permission form signed or it needs to be documented on their old card that was signed by their parent/guardian. The old cards are in the maroon file cabinet that sits behind the circ counter on the same side as preshelving. Missy, Lori F., Maurine, myself all know where these are kept so ask one of these people if you have any questions.
Please feel free to call me with any questions.
Thanks,
Cheryl